Customer Service Assistant

Network Rail

  • Contact: Human Resources
  • Reference: IRC2141478

Find out more about this role and our managed station environments at

Essential Criteria

The safety of everyone is of paramount importance to Network Rail, this includes our highly valued staff. We need to ensure we recruit the right staff to the right roles according to your ability and fitness, but we need to check you are able to meet the physical demands of the role.

You are required to have:

Please Note: You will be required to attend a 5 day induction training course which will include elements of personal safety and that of others. Aspects of this will involve staying away from home initially in order to complete the necessary training, so you will need to ensure you can attend.

Network Rail adheres to pre-employment Baseline Personal Security Standard (BPSS), this is government standard for pre 'employment vetting.

BPSS government standard pre-employment vetting requires Network Rail to screen a potential employee's unspent criminal convictions and undertake 3 year career checks. Employment at Network Rail is subject to employees meeting the BPSS government standard pre-employment vetting.

Network Rail welcomes applications regardless of age, disability, marital status (including civil partnerships), pregnancy or maternity, race, religion or belief, sexual orientation, transgender status, sex (or gender), employment status, trade union affiliation, or other irrelevant factor. We will interview all disabled applicants who meet the essential criteria.

Keeping people safe on the railway is at the heart of everything we do, safe behaviour is therefore a requirement of working for Network Rail. Applicants should demonstrate their personal commitment to safety in their application.

Network Rail can offer you a rewarding career with competitive pay and excellent benefitsincluding a choice of contributory pension schemes, a generous annual leave package, a bonus scheme and an annual 75% subsidy on season tickets costing up to '3000 (to a maximum amount of '2,250).

Salary: '19,500

Closing date: 25th February 2019, late applications will not be accepted. We retain the right to close the advert before the listed closing date based on application volumes.

If you are interested in applying for this vacancy please ensure you fully research the role and Network Rail prior to completing any further stages of the application process. For in depth information on the role please follow the link provided.

Customer Service Assistant

The recruitment process for this role will involve:

Please Note: Because of the nature of the role, the Department for Transport mandates specific requirements for these roles. Network Rail is legally required to undertake checks for security purposes as part of the application process.

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