IT Support Apprenticeship Program


  • Contact: Human Resource
  • Reference: 801289


Our apprenticeships
Amazon offers a range of opportunities to suit candidates with different backgrounds, qualifications and career aspirations. That is why we believe it is the perfect place to learn new skills.
Our European Operations Teams are crucial in ensuring that we continue to deliver and innovate for customers. We have big plans and want to continue to develop and retain the best talent.
Amazon apprenticeship schemes are aimed at people who have a passion for learning and want to start a career now – or possibly retrain in a new direction.

To be successful you will need to be committed to your own development and be prepared to make the most of the opportunities, hands on experience and qualifications given to you.

Scotland IT Support apprenticeship
IT Apprentices work with cutting-edge technology to keep our business running smoothly by resolving complex hardware, software, server and infrastructure issues, for our operations network.

As an IT Apprentice, you will work on the shop floor of one of our fulfilment centers: Gourock or Edinburgh.

You will build your skills over a 30 month period - starting in August - that will include:
· Classroom based training hosted offsite,
· Amazon’s on-the-job training program, delivered by our specialist teams,
· Mentoring from our IT engineers.

Alongside extensive development of your technical skills, you will also grow your abilities in crucial complementary areas like organization, prioritization, data analysis and problem solving techniques, teamwork, communication, and presentation skills.

During your first year you will be introduced to the fundamental technical skills you need to become a successful Amazon IT employee by attending week-long offsite workshop modules covering:
· Installing and configuring Windows 7 client
· Upgrading your skills to MCSA Windows 8
· Interconnecting Cisco Networking Devices ICND1
· Microsoft IT Security Fundamentals
· Installing and Configuring Windows Server

During your second and third year, you will continue to expand on your knowledge, diving deeper into the overall skillsets our Technicians and Engineers need to be industry leaders. Modules that year will include:
· Server Virtualisation with Windows Server Hyper-V and System Centre,
· Interconnecting Cisco Networking Devices ICND2

Not only will you receive invaluable learning, development and professional experience, you will also gain a number of qualifications:
· SQA SCQF 6 Diploma in ICT and Telecommunications Professional
· MTA Networking/ Mobility and Devices/Cloud Fundamentals
· SQA SCQF 8 Diploma in ICT and Telecommunications Professional
· Microsoft Certified Professional (MCP) – Installing and Configuring Windows Server 2012 R2
After graduating the IT Apprentice program, you will be fully qualified to apply to join our IT team permanently.
· For the apprenticeship program we prioritize applicants eligible to government funding for their apprenticeship and thus:
- Have the right to live and work in Scotland
- Will be between 18 and 24 years old before the contract’s start date (august),
· You have a deep interest in IT and strong willingness to learn,
· You are able to read, understand and communicate in English, interact and engage comfortably with people at all levels of the business,
· You have 5 standards - including English and Maths - at grade C or above
· You can follow a list of guidelines and instructions (verbal or written) to deliver results and meet deadlines,
· You have a hands-on attitude, flexible, adaptable and proactive,
· You seek - and respond well to - feedback,
· You aim to attain impeccable customer service, excellent customer facing skills.

Finally, you must have flexibility in working hours and shift patterns to provide cover for operational requirements.

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