Customer Service Station Gateline, Aberdeen

ScotRail
Posted

  • Contact: Human Resources
  • Reference: 4762

STATION GATELINE CUSTOMER SERVICE ASSISTANTS

ABERDEEN STATION

FULL TIME 35 HOURS

EARLY & BACK SHIFT WITH WEEKEND WORKING

There's never been a more exciting time to join the railway. We're going through the biggest upgrade to our network since the Victorian Times, while running over 2,300 services every single day. As the 5th largest company in Scotland and nearly 5,000 employees, with us you can develop a career. We are looking for people who are focused on our customers. We want people that are looking for more than a just a job; we want people who are committed to giving Scotland the very best railway it has ever had.

To provide customer information and assistance including wheelchair assists. Issue tickets to customers in line with the excess fares procedures using the relevant ticket issuing equipment. Check tickets and supporting documents. At automatic gatelines ensure the safe operation of the gateline including the identification of safety hazards to the gateline operation and opening the gates when required. Ensure a safe environment around the gateline including cordoning off hazards and cleaning up minor spills. Operate the wide isle gate and ensure the numbers of gates set for passenger flows in each direction are appropriate. Assist with customer direction and queue management to ensure control of any build up of customers in the gateline vicinity. Carry out queue busting duties as required. Identify the development of queue lengths against pre set limits and determine when to open all gates to improve flow rates. Empty the ticket hoppers, dispose of the tickets collected and clean the gates and associated plant equipment.

To be successful in this role you will demonstrate a commitment to exceeding customer expectations, have total confidence and ability to deal with conflict situations constructively, be a real team player and highly proactive. Your excellent communication skills will be evident, as will the ability to work alone when required. Flexibility will be required as shift work and weekend working is involved.

We offer an attractive reference salary of £19,794 per annum on completion of training. The trainee salary is £17,444 per annum. Benefits include contributory final salary pension scheme, plus free and reduced rate rail travel for you and your family, where applicable.

Selection process: Short-listed candidates will be invited to online assessment stage and if successful be asked to attend an interview. The final stage will be a medical questionnaire. Appointees must submit at least two satisfactory references, Disclosure Scotland clearance and complete a six month probation period. Training initially involves a five day Induction training programme including first aid, fire safety, followed by a two week commercial training.

ScotRail is a strong promotor of diversity in rail and particularly welcomes applicants from members of minority groups.

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