Billing and Refund Policy

Last updated: 26th April 2018

This document explains our policies for Employer Products (which we sometimes refer to in this policy as “services”). More specifically, this policy describes when we will issue a refund for services, as well as the process for requesting a refund. 

Account Management

You can access and manage your billing account at any time by visiting 

Sign in to:

  • View or update your payment method
  • Create a new vacancy advertisement
  • View your account status
  • View your billing and invoice history 
  • Manage your services


We offer monthly subscriptions for certain services. You’re automatically charged as appropriate; once a month if you selected a monthly subscription. You can update your billing information or contact us to cancel your subscription at any time. 

For those services that are subject to a one-time (or non-recurring) charge, such as pay-as-you-go job credits, you’ll be charged this fee at the time you order these services.

Overdue Payment

If a charge to the payment method on your account is declined, we may make additional attempts to process the payment. If payment continues to fail, we may display a Billing Issue message when you sign in to, and we may attempt to notify you by email. To ensure payment is successfully processed, we recommend you take the following steps:

  • Verify that your bank account is sufficiently funded
  • Make sure your credit card or PayPal information on file is up to date
  • Contact your bank or credit card provider to approve payments to HIJOBS
  • Confirm your billing agreement is valid (PayPal users only)

If payment continues to fail, please submit a ticket through the Support link in, or call us Monday through Friday from 9:00 AM to 5:00 PM on 0131 659 9841.

30 Days: If you have an outstanding balance on your account for more than 30 days, we may begin blocking you and your administrators from accessing your HIJOBS account. Please take the steps outlined above to pay your outstanding balance in full and regain access to your HIJOBS account.

60 Days: If you have an outstanding balance on your account for more than 60 days, we may permanently delete your account and content.

Plan and Billing Changes

You can view your services at any time by signing in here. Our billing policy for subscription plan changes depends on whether you are upgrading or downgrading your plan:

Upgrade – If you upgrade your plan, we’ll prorate your fee. You’ll pay the old fee up through the date of the upgrade and the new fee thereafter. 

Downgrade – You can downgrade your plan any time. Any plan downgrades will take effect when your next monthly billing cycle begins. 


If you cancel your services, your cancellation takes effect on your next billing cycle. This means we won’t be able to refund you for any unused portion of your services. 


Items eligible for a refund will be issued to the method of original payment.


It may take up to a few days for HIJOBS to process your cancellation or plan change, but all cancellations and changes will be effective as of the date that HIJOBS receives your change request.

Policy Changes

We may periodically amend this policy for any reason. Please review this policy periodically.


If you have any billing questions or suggestions about this policy, feel free to contact us via any of the methods at