Front Of House Duty Manager

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Highland Cinema is looking for a capable, experienced and enthusiastic full-time Front of House Duty Manager to join as one of our three key Duty Managers. If you have the ability to work, manage and lead in a fast-paced hospitality environment, a passion for customer service, and the ability to stay cool under pressure, we’d like to hear from you!...

Highland Cinema is looking for a capable, experienced and enthusiastic full-time Front of House Duty Manager to join as one of our three key Duty Managers. If you have the ability to work, manage and lead in a fast-paced hospitality environment, a passion for customer service, and the ability to stay cool under pressure, we’d like to hear from you!

Candidates should ideally already be bar and / or barista trained. However, training will be given for the right applicant.

In this role, you will work closely with existing Duty Managers, the Senior Management Team and company Chairman, to help maintain and improve all aspects of our operation. The position offers excellent rates of pay, tips and incentives.

Duties and responsibilities

  • To lead, motivate and manage the Front of House crew when on shift, including bar, box office and floor staff, ensuring all day-to-day areas of operation runs smoothly.
  • To ensure excellent customer service at all times.
  • To take a hands-on approach, using your initiative to manage and adapt staff and operations as necessary, with the customer experience always the primary driver.
  • To be a great communicator and able to act as a point of escalation for any customer queries / complaints, when they are the most senior employee on shift.
  • To ensure the appearance of areas within Highland Cinema are maintained and presented to a high standard at all times.
  • To foster and encourage a happy work environment for all.
  • To regularly liaise with other Duty Managers, the General Manager and wider management team, to ensure smooth and efficient operations.
  • To assist in making and receiving orders, maintaining strict stock controls and undertaking regular stock takes as required.
  • To be responsible for the preparation and running of some shifts, including opening or shutting the building down correctly at the beginning or end of a day, following all cleaning, till management and security procedures.
  • To assist in the delivery of special Highland Cinema events as required.
  • To be involved in the recruitment of new crew when needed, and to help induct and train new staff.
  • To identify areas for improvement, and help implement change as required.
  • To ensure health and hygiene is maintained to the highest order and to oversee the implementation of rigorous cleaning schedules.
  • To ensure compliance with all relevant Highland Cinema safety policies and procedures.
  • To undertake any such duties as may be reasonably requested and that are commensurate with the nature and level of this post.

Essential Experience and Competencies

  • Strong leadership, motivational and people skills.
  • Proven experience in a hospitality environment.
  • Flexible, adaptable, ‘can-do’ attitude.
  • Articulate and a good communicator.
  • The maturity and responsibility to sometimes be the only manager on site.

Closing date and interviews

Applications are invited at any time. Interviews will be held quickly, with an immediate start for the right candidate.

How to apply

For the full job description and how to apply, please visit www.highlandcinema.co.uk/careers

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