Advert You will provide effective call handling and response using various communication systems within the control room, including the provision of the Councils Telecare Alarms Service to elderly and vulnerable residents. You will receive, assess … Read more
Computers have the IT department, Homo sapiens have HR as it is now known; it used to be called staffing or personnel, or in the case of many SMEs, the first name of the nice, middle-aged secretary who did all the paperwork that hiring, firing, sick notes and maternity leave involved.
In her case counselling was a box of Kleenex from petty cash, a nice cup of tea and occasionally a mint imperial.
As the name implies the department deals with human resources, or human capital, manpower, talent, labour or personnel; sometimes they actually use the word people.
If it is done well, HR can be a game-changer, a blessing to; done badly it can be the equivalent of a career or emotional landmine for an employee at a difficult or vulnerable time in their lives and a costly mistake for a business in terms of lost productivity or litigation. That is how important good HR is and why those people who do it well can command ever-increasing sums as they progress along their own career paths.